Refund & Cancellation Policy

Every new account includes one complete analysis for free, with no credit card required, so you can see exactly what you get before choosing a plan.

You can cancel at any time, with no fees:

1. Go to Billing in your account and click Manage Billing.
2. Choose Cancel subscription in the secure Stripe billing portal and confirm.

Your subscription won't renew. You keep your plan and its monthly analyses until the end of the period you have already paid for, whether monthly or annual. After that, your account returns to the free tier and your existing reports stay available.

Because you can try the full product for free and cancel at any time, we don't provide refunds for partial billing periods, unused time or unused analyses, including on annual plans. This applies when you cancel, downgrade or stop using the Service.

We will always refund you:

• if you were charged in error, charged twice, or charged after you cancelled;
• if we close your account without cause (a prorated refund of the unused part of your billing period); and
• where you are entitled to a refund under the Australian Consumer Law, for example if the Service has a major failure.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

An analysis only counts toward your allowance when a report is successfully completed. If processing fails because of an error on our side or our AI provider's, the analysis is automatically returned to your allowance. You don't need to ask.

• You can upgrade, downgrade, or switch between monthly and annual billing in the billing portal at any time.
• Stripe calculates the prorated difference automatically and shows it before you confirm. An upgrade charges the difference for the rest of the current period; a downgrade creates a credit that is applied to your future invoices.
• Monthly analysis allowances reset every month on every plan, including annual plans. Unused analyses don't roll over.

If a renewal payment fails, Stripe will retry it and email you. New analyses are paused until the payment succeeds or you update your card in the billing portal. Your reports stay available the whole time.

Email hello@creativedoctor.app from the address on your account, with the date and amount of the charge and a short explanation. We aim to reply within 2 business days. Approved refunds go back to your original payment method; depending on your bank, they can take 5 to 10 business days to appear.

If you think a charge is wrong, please contact us before disputing it with your bank. We can usually fix it faster.

This policy forms part of our Terms of Service. See also our Privacy Policy.